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Download the Alexanders Prestige complaints policy here – Alexanders Prestige Complaints Policy

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Monday

11:00 - 16:00

Tuesday

08:30 - 18:00

Wednesday

08:30 - 18:00

Thursday

08:30 - 18:00

Friday

08:30 - 18:00

Saturday

08:30 - 17:00

Sunday

11:00 - 16:00

Our Address

Alexander House
Barr Lane Ind Estate
Boroughbridge
North Yorkshire
YO51 9LS
United Kingdom
01423 325800
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Alexanders Prestige Limited t/a Alexanders The Unseen is authorised and regulated by the Financial Conduct Authority, FRN 657434. We are a credit broker not a lender, and can introduce you to a limited number of lenders. We typically receive a fixed commission calculated by reference to the vehicle model or amount you borrow, for introducing you to a lender, but this does not affect the interest charged on the finance agreement, which is set by the lender. Our lenders also provide preferential rates to us for the funding of our vehicle stock and financial support for training and marketing. Alexanders Prestige Limited t/a Alexanders the Unseen receive commission as a proportion of premium paid from its Insurance provider if you decide to enter into an agreement with them. Alexanders Prestige t/a Alexanders The Unseen is an Appointed Representative of AutoProtect (MBI) Limited for Insurance Distribution activities. AutoProtect (MBI) Limited is authorised and Regulated by the Financial Conduct Authority, FRN 312143. Its permitted business is arranging general insurance and finance products. You can check this on the FCA Register by visiting www.fca.org.uk. On 11 January 2024, the Financial Conduct Authority (FCA) announced their intention to review historical motor finance discretionary commission arrangements across the motor finance industry. To allow the FCA adequate time to conduct a full review of discretionary commission arrangement complaints a "pause" period has been implemented. The Pause applies to Discretionary Commission Arrangements (DCA) complaints received between 17 November 2023 and 25 September 2024. The pause means that our final response will not have to be issued until after 4th December 2025. We will however issue you with a prompt acknowledgement upon receipt of your complaint. More information published by the FCA on the scope of the "pause" can be found at https://www.fca.org.uk/consumers/car-finance-complaints.